Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with [Zaplix shop]. This Shipping Policy explains how we process, ship, and deliver orders across India.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • During high-demand periods, processing times may be extended.

2. Shipping Time

Estimated delivery timelines:

Location Estimated Delivery Time
Metro Cities 3–7 business days
Tier 2 & Tier 3 Cities 5–10 business days
Remote Areas 7–15 business days

Please note that these are estimates and actual delivery times may vary depending on courier availability, weather conditions, and regional restrictions.

3. Shipping Charges

  • Free shipping on orders above ₹[Amount].
  • Orders below this value may incur a shipping charge displayed at checkout.
  • Any Cash on Delivery (COD) fees will be shown before payment.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email/SMS.
  • A tracking number and tracking link.

Tracking information may take 24–48 hours to update after dispatch.

5. Multiple Shipments

As a dropshipping business, products may be shipped from different supplier warehouses. If your order contains multiple items, they may arrive separately.

6. Delays

Delivery delays may occur due to:

  • Courier partner issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Government restrictions or unforeseen circumstances

We appreciate your patience in such situations.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We may be unable to modify the address once the order is shipped.
  • Re-shipping charges may apply if the package is returned to us.

8. Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the package (if damaged)

We will work with the courier partner to resolve the issue.

9. Cash on Delivery (COD)

  • COD is available on selected products and serviceable PIN codes only.
  • We reserve the right to cancel COD orders that fail verification checks.

10. Contact Us

For shipping-related questions, contact:

Email: support@[yourstore].com
Phone: [Your Phone Number]
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST